The National Electric Power Regulatory Authority will launch a new mobile application called NEPRA Aasaan Approach tomorrow for quick resolution of electricity complaints.
According to media reports, the National Electric Power Regulatory Authority has announced the launch of a new mobile application called “NEPRA Aasaan Approach”. The app will be officially unveiled tomorrow. It is designed to provide electricity consumers across Pakistan with a user-friendly platform to report and address their power-related issues promptly. The app will handle a range of complaints, from power outages to overbilling.
NEPRA spokesperson said that the launch of the app is part of our ongoing commitment to leverage technology to enhance customer service and ensure quick and efficient resolution of consumer grievances.
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The new app will provide a multi-channel service delivery system, which will expedite the complaint resolution procedure, according to an Express Tribune story. Through the app, customers will be able to file concerns, which will thereafter be forwarded to the appropriate authorities for prompt resolution. The government has been dealing with ongoing power outages and consumer unhappiness with the quality of electrical services at the moment the program is being launched. Customers should be able to voice their issues and seek timely resolutions on a more convenient and effective platform thanks to the app.
Power users throughout Pakistan will be able to submit problems and follow the status of their complaints thanks to NEPRA’s assurance that the app will be simple to use and intuitive. NEPRA’s efforts to raise customer happiness and raise the general caliber of electrical services in the nation have advanced with the release of the new mobile application.
